Build Beyond You
How to Handle Negative Reviews
EPISODE 9 · June 3, 2024 · 19:43
Episode notes
From the archive. Offers mentioned when this episode first aired have been retired and their links removed here. The current place to start is below.
In the digital realm, a single negative online review has the power to make or break your business. In today’s episode, David and Madeline explore powerful strategies that turn negative feedback into growth opportunities. Discover real-life examples and essential tips for empowering your team, ensuring customer satisfaction, and maintaining a positive reputation.
TIMESTAMPS:
00:00 Tackling online reviews head-on is critical.
04:14 The key to addressing complaints.
09:02 Where trust comes in to play.
09:42 How to address a mistake.
14:19 How to achieve better outcomes with employees and clients.
18:25 Email us your questions at questions@trustedpreneurs.com.
LINKS:
Follow Trustedpreneurs on Social Media: https://www.instagram.com/trustedpreneurs_llc/
Connect with Madeline: https://www.instagram.com/themadelinericci/
Check out the Trustedpreneurs website: https://www.trustedpreneurs.com/
Links from this episode
If you stepped away tomorrow, what would break first?
Your business should keep moving when you step away.
Picture taking a week off and coming back to a business that kept moving.
See What Stops